Frequently Asked Questions

How does personalisation work?

Pick your colour and size on the product page, then tap Personalize to add your year, for example EST 1985. Your sign sits above the EST line. Leave the field blank and the piece ships with your sign only, no EST line.

Does the beanie carry a year?

No. The beanie carries your sign only, embroidered in old gold. The hoodie, tee and sweatpants carry your sign and your year.

How long will my order take?

Every piece is made to order. Please allow 2 to 3 weeks for production and delivery, and order early for birthdays.

What is the jogging suit?

The jogging suit is the zodiac hoodie with the matching zodiac sweatpants. They are sold separately, so you can take one or both, in your size for each.

Can I shop my sign outside its season?

Yes. Every sign is in the collection all year. Seasons are a spotlight, not a gate. Scorpio season runs October 23 to November 21, and Sagittarius follows from November 22.

What if my size is wrong?

Each product page carries a size guide in inches. Check it before you order, because personalised pieces are made for one person.

What is the returns policy?

Personalised pieces can only be returned if they arrive faulty. Non personalised pieces follow the standard terms in our refund policy.

How do I reach you?

Email info@theframeworkhub.com, or use the contact page. Include your order number if your note is about an order.